As the global head for End User Engagement, Mike is responsible for driving strategic transformation and operational efficiencies, enabling us to deliver an integrated and seamless digital experience to our clients’ end-users, where every interaction, across every touchpoint, is individualized, immediate, and intelligent. He works in close collaboration with our vertical industry general managers and our Technology & Products organization to bring modern, best-in-class, platform-based technology solutions to our End User Engagement clients and ensure excellence in business operations across the organization.

Prior to this role, he served as Conduent’s Chief of Staff and Chief Diversity Officer. He joined Conduent after leading diversity globally for all of the institutional businesses of Citigroup. He spent over 13 years in the US Army, initially serving as a helicopter pilot and civil military advisor with the 101st Airborne Division in support of operations in both Afghanistan and Iraq and concluding his military career as the Head of Diversity Recruitment and Enrollment for the United States Military Academy at West Point.

Michael is a successful entrepreneur and former COO of the technology company, Medical Information Records LLC, named the 2014 Dell-Intel healthcare company of the year. He has an MBA from Notre Dame; a Master of Business Management and Leadership from Webster University and Bachelor of Science degree from the United States Military Academy at West Point.