Property and Casualty Insurance Services

Our unique set of property and casualty industry expertise, processes and technology help insurers reduce costs, better serve your customers and ultimately increase the profitability of your business.

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Ranked as a Magic Quadrant Leader for customer care by Gartner, we have a unique approach and tools that have reinvented the customer experience while re-energising service representatives to impress your customers.

Our mobile property and casualty solutions bring efficiency to your field adjusters by giving them a quick and secure means to transmit documents they gather during the course of their day. In addition, our process automation tools deliver unparalleled efficiency to help you improve your combined ratio.

Together, we can improve quality and operational efficiency by combining a unique set of industry expertise, technologies and management disciplines. Our processes and technology help insurers reduce costs, better serve your customers and ultimately increase the profitability of your business.

Our portfolio of Property and Casualty BPO services are designed to address your business priorities for:

  • Improving the customer experience to make every touchpoint count
  • Transforming and streamlining day-to-day business process operations
  • Optimising your greatest asset, your workforce

Our integrated property and casualty solutions not only support the key stages of the value chain across the customer lifecycle but at an enterprise level too. They cover:

  • Marketing, Sales and Distribution
  • New Business On-boarding
  • Claims and Policy Management
  • Medical Bill Review Software and Service
  • Clinical and Managed Care Programmes
  • Customer Communications Management
  • Inbound and Outbound Customer Care
  • Analytics and Compliance
  • Enterprise Services (Finance and Accounting, Human Resource Services, Legal and Compliance)

As an example, our Transactional Processing capabilities for streamlining and optimising business processes include:

  • Inbound Document/Data Management
  • Process Automation
  • Email and Secure Fax Processing
  • Manual and Automated Data Capture (OCR/ ADR)
  • Data Entry and Verification
  • Data Synchronisation Across Disparate Applications
  • Medical, Dental and X-ray Processing
  • Escheatment Services
  • Integrated Workflow
  • Cheque and Document Capture
  • Cheque 21 (deposit from image)
  • Role-based redaction
  • eDiscovery
  • Archive Management
  • Managed Print Services
  • Mobile Printing
  • Consulting and Efficiency Engineering
  • Backfile Conversions
  • Microfilm and Microfiche Conversion
  • Mobile Application Development and Support

Additionally for Claims & Outcome Management our Transaction Processing capabilities also include:

  • Medical Bill Review
  • Nurse First Response
  • Nurse Case Management
  • PBM Pharmacy Benefit Manager (PBM) Services
  • PPO Networks and Analytics
  • Fraud, Waste and Abuse Detection
  • Regulatory Compliance
  • Auto-adjudication / Straight Through Processing
  • Video Analytics
  • State Reporting
  • Contents Repricing/Replacement
  • Consulting and Efficiency Engineering


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