What can you control? How you reach out to customers, and how well you respond to customers when they reach out to you. Our travel and hospitality customer relationship management (CRM) solutions can help you:
- Understand customer expectations
- Analyse data
- Improve the customer experience through proactive and reactive service
- Deliver consistent global, multi-lingual support
- Better manage member rewards programme documentation
- Resolve issues faster
- Gain loyal customers
- Reduce costs
Customer Retention and Loyalty Services
People still buy from people. We know relationships matter and we can help you nurture and grow yours through our travel and hospitality CRM solutions.
Using advanced data analytics, we develop customised programmes to optimise your travel and hospitality CRM strategy. What does this mean? We can help you engage customers and nurture relationships with a combination of programmes and services that build loyalty and create brand advocates.
Customer Acquisition and Activation Services
Our comprehensive, multi-channel engagement approach includes automated and in-person contact via email, chat, social media and phone.
The more you know about your customers, the easier it is to form connections. These inbound and outbound communication activities will help you glean everything you need to know.
- Sales line
- Lead generation
- Pre-sales inquiries
- Membership activation
- Welcome calls
Multi-channel Query Resolution Services
Nobody likes to call customer services. But when your customers need help and have run out of options, they’ll reach out. This is your chance to fix issues immediately and turn customers’ frustrations into positive feelings.
With our advanced data analytics and contact centre support, we can help you figure out what customers really need. We bring automation to service enquiries, billing issues and more, so your call centre can cultivate strong relationships with customers, solve problems and alleviate frustrations.
For example, the Conduent Case Management System uses software automation to help callers resolve issues quickly so they can move on with their day. A structured flow guides agents through the most streamlined path to reduce transaction times.
This makes agents – and, in turn, customers – happier. Happy customers mean glowing reviews, higher sales over the customer relationship and a positive reputation via social media and word of mouth.